Shipping, Delivery & Installation Policy

Last Updated: June 27, 2026

Getting your new playset, trampoline, basketball hoop, or playground should be exciting—not complicated. That’s why Adimo Tech offers nationwide shipping, local delivery, convenient pickup options, and professional installation services designed to make the process easy from start to finish.

If you have questions at any point, our team is here to help.

• Phone: (214) 851-8958
• Email: support@adimotech.us

1. Order Cut-Off, Handling, and Transit Times

To ensure absolute clarity regarding when your order will arrive, please review our standard processing timelines below. Our logistics and fulfillment operations run Monday through Friday.

• Order Cut-Off Time: 5:00 PM (EST — Eastern Standard Time), Monday through Friday. Orders placed after this time will begin processing the following business day.
• Handling Time (Order Processing): 1 to 3 business days (Monday – Friday). This covers verification, quality checks, packaging, and handing over to the freight or parcel carrier.
• Transit Time (Delivery Window): 2 to 10 business days (Monday – Friday) for standard nationwide shipments depending on product category and location.

Estimated Delivery Windows by Product Category

Please note: Lead times are high-fidelity estimates and may vary during peak seasonal surges or due to custom engineering demands.

2. Shipping Costs & Fee Structure

We ensure total pricing transparency with zero hidden fees at checkout:

• Free Shipping Available: Many of our core catalog products qualify for FREE shipping within the contiguous 48 United States.
• Oversized or Heavy Freight: For select oversized or exceptionally heavy freight items, additional shipping fees may apply based on dimensions, weight, and specialized delivery location requirements. Any applicable shipping costs are clearly calculated and displayed transparently on the checkout screen before you complete your payment.

3. Freight Delivery Protocol

Large, high-ticket outdoor systems are delivered using specialized freight carriers. Here is what to expect to ensure a smooth delivery:

• Scheduling Appointment: The freight carrier will contact you directly via the phone number provided at checkout to schedule a delivery window. Deliveries are typically conducted Monday through Friday.
• Curbside Service: Freight deliveries are strictly curbside service. Liftgate service is provided when available, and pallets are placed at the end of a paved, accessible driveway.
• Important Constraints: Freight drivers cannot transport products into your backyard, garage, or interior living spaces. Please ensure an adult is present to receive the shipment, and that safe, clear vehicle access is available.

4. Local Delivery & Pickup Options (Texas Area)

• Local San Antonio Delivery: Customers located within an approximate 75-mile radius of San Antonio may qualify for expedited local delivery handled directly by our internal Adimo Tech fulfillment crew.
• In-Store Pickup: For eligible items, you can select “Pickup In Store” during the checkout process to bypass shipping transit windows. You will receive an email notification as soon as your order confirmation and ID verification are finalized and ready for collection.

5. Professional Installation

Let our structural experts handle the heavy lifting. We offer optional, fully coordinated professional installation services for:

• Swing Sets & Play Systems
• Trampolines & Basketball Hoops
• Commercial & Municipal Playgrounds

We proudly provide direct setup and installation services within San Antonio, New Braunfels, Central Texas, and South Texas. For customers ordering outside of these Texas regions, please contact our support desk—we routinely connect clients with verified, licensed, and insured local third-party installers in your home state.

6. Order Tracking & Customer Responsibilities

• Tracking Updates: Once your item leaves our facility, a tracking number or estimated freight lead-time update is dispatched automatically to your email address within three business days of your purchase.
• Shipment Inspection Requirement: Before signing the delivery receipt from the carrier, you must verify package counts against the shipping paperwork and check for any visible exterior damage.
• Reporting Protocol: If you discover any missing items or package damage, note it explicitly on the driver’s delivery receipt, take clear photographs, and contact us immediately at support@adimotech.us within 48 hours so we can manage the carrier claim and dispatch replacements promptly.

7. Contact Information

For any logistical queries, transit updates, or installation scheduling, contact our headquarters:

• Store Name: Adimo Tech
• Website: adimotech.us
• Physical Location: 7637 FM 3009, Schertz, TX 78154, United States
• Phone Support: (214) 851-8958
• Email Support: support@adimotech.us